Privacy Policy

1. Information we collect

Information you provide. When you use our contact or quote forms, we collect your name, email address, any phone number you choose to provide, the requested service, your project description, and other details you submit, such as quantity, material preferences and timing. Quote requests may include uploaded CAD files, drawings, photos, or other reference material. We also collect information you share with us directly by email or phone.

Technical and security information. Our hosting and security providers may process information such as IP address, browser and device details, request timing, and security signals to deliver the website, troubleshoot problems, and protect our forms from automated abuse.

2. How we use information

• Review project inquiries, evaluate feasibility, and prepare estimates.
• Communicate with you about design options, pricing, production and delivery.
• Provide and manage services when you decide to proceed with a project.
• Protect the website and forms, investigate abuse, and maintain reliable operations.
• Keep appropriate business records and meet applicable legal obligations.

Submitting an inquiry does not subscribe you to a marketing email list. We use your contact information to respond to the request and communicate about related work.

3. Service providers and disclosures

We use service providers to operate the website and respond to you. In the intended deployment, Cloudflare serves website content and processes form traffic, while Amazon Web Services (AWS) provides private Amazon S3 storage for uploaded project files. SMTP2GO sends our inquiry notifications and acknowledgment emails. These providers process information as needed to provide their services under their own terms and privacy practices.

We may also disclose information when required by law, to protect our rights or the safety of others, or as part of a legitimate business transfer. We do not sell customer-submitted CAD files or use them as public portfolio materials without permission.

4. Project files, security and retention

Files uploaded through the quote form are stored in a private Amazon S3 bucket, rather than published on the website. Staff access links generated for review expire after seven days. Expiration of a link does not, by itself, delete its underlying file.

For new website quote uploads, our launch configuration includes an automatic 90-day storage expiration. If you start a project, necessary copies may be kept separately in our project or business records while needed to perform the work, handle follow-up requests, resolve disputes or meet legal requirements. Inquiry emails and other business correspondence are retained for as long as reasonably needed for these purposes and are not necessarily removed when a file link expires.

We use appropriate access restrictions and technical safeguards, but no electronic storage or transmission method is completely secure. Please do not upload passwords, payment-card numbers, or unrelated sensitive personal information in your project files.

5. Cookies, website security and outside links

This website does not currently include advertising pixels or a personalized-ad tracking system in its source code. Our contact and quote forms use Cloudflare Turnstile to reduce spam; Turnstile can process technical signals and use security-related cookies or similar technology for bot detection. Learn more in Cloudflare’s Turnstile Privacy Addendum.

Our Facebook and Instagram links take you to websites operated by those platforms. Simply viewing this website does not load an embedded Facebook or Instagram feed; once you click an external link, the destination platform’s terms and privacy practices apply.

We may update this notice if we introduce additional analytics, marketing tools, or other technologies that change our data practices.

6. Your choices and requests

You may contact us to ask what information we hold in connection with your inquiry, request a correction, or ask us to delete a submitted file or message. We will review and respond to your request, subject to reasonable identity verification and any applicable contractual, operational or legal retention requirements. Depending on where you live, additional privacy rights may apply.

You can avoid submitting personal information through the forms and instead contact us by telephone. Please note that we need enough information to respond to a quote or service request.

7. Children’s privacy

This website is intended for people seeking design and manufacturing services, not children. We do not knowingly seek personal information from children under 13. If you believe a child has provided such information, please contact us so we can review it.

8. Changes to this notice

We may revise this Privacy Policy to reflect updates to our website, services or legal obligations. The date at the top indicates when it was last updated. Material changes will be reflected on this page.